Toshiba scoops EPOS Innovation of the Year with Thorntons project

2 November 2009 - Toshiba and Thorntons have won the EPOS innovation of the year at the 2009 Retail Systems Awards. The project that saw 1,000 Toshiba ST-A10 TouchPOS tills installed in nearly 400 Thorntons stores, beat off competition from a strong shortlist including Asda and Tesco.

Roll-out of the Toshiba ST-A10 TouchPOS to Thorntons stores commenced in September 2008, with all stores completed by the end of October 2008 in time for the Christmas rush. Toshiba’s in-house installation team worked 7 days a week, installing 10-12 stores per day to ensure completion within the project timescales. All of Thorntons initial objectives were met, with selected transaction times improving by 67%, against a target benchmark of 44%. Steve Harris, Head of IT at Thorntons commented: “We were impressed with the Toshiba team and their ‘can do’ attitude to the project.”

Jim McLauchlan, Programme Manager for Thorntons, commented on the implementation phase, ‘Toshiba’s professional installation team, seamlessly completed the project, without disruption to trading in the stores. The tills were built, installed, and staff trained before each of the stores opened at 10am’. Toshiba’s team worked days, nights and weekends to achieve our timescales.’

“We are delighted to win EPOS innovation of the year,” said Peter Dodd, Retail Sales Senior Manager, Toshiba. “The Thorntons project is a perfect demonstration of how our professional installation team can work with customers to deliver on-time, cost-effective, quality EPOS solutions whilst also allowing for further business developments and innovations.”

Thorntons have been using the solution now for 10 months and as well as the cash transaction times improving by 67%, the chip and pin transaction times have improved by 56%. Customers and staff provided feedback that queues were shorter and moved faster than the previous year.

Toshiba won this award, for fully meeting the needs and requirements of Thorntons EPOS project, and exceeding Thorntons expectations in-terms of Delivery, Quality, Cost and team-work. Whilst also providing a future proofed solution to allow for further business developments and innovations, for example, the Toshiba TRST-A15 printer, for dual sided receipt printing (ideal for promotional marketing).

Steve Harris concluded, ‘A solution designed by ‘retail’ for ‘retail’, delivered on time and under budget.’

Over TOSHIBA TEC Europe

TOSHIBA TEC Europe Retail Information Systems (TERIS) beheert productplanning, marketing, verkoop, onderhoud en distributie van POS-systemen (point of sale), kassa's, weegschalen, barcodeprinters, randapparatuur en software-informatiesystemen over heel Europa, het Midden-Oosten en Afrika. TOSHIBA TEC Europe levert totaaloplossingen: van consulting en systeemontwerp tot systeeminstallatie, bediening en onderhoud.
TERIS heeft zijn hoofdkantoor in Brussel en telt drie divisies: Retail, Auto-ID en Services.
TOSHIBA TEC is een onafhankelijk werkend bedrijf van Toshiba Corporation, de zevende grootste producent van elektronische/elektrische toestellen en het 91ste grootste bedrijf ter wereld in termen van verkoop. Toshiba Corporation staat in Fortune Magazine op de 8ste plaats van de meest bewonderde elektronicabedrijven ter wereld. Het is een toonaangevende producent van hoogtechnologische producten met meer dan 300 grote dochterbedrijven over de hele wereld. De wereldwijde omzet in 2008 bedroeg ongeveer 67,9 miljard dollar.
Voor meer informatie over TOSHIBA TEC POS-systemen, kassa's, weegschalen, barcodeprinters, randapparatuur en software-informatiesystemen, of voor een dealer in uw buurt, kunt u telefonisch contact opnemen op het nummer +32 2 410 21 00 of de TERIS website bezoeken op www.toshibatec-eu.be.

Gelieve lezersvragen te richten aan:

TOSHIBA TEC Europe Retail Information Systems n.v.
Celideestraat 33
BE-1080 Brussel
Contact: Kristof Haex
Tel.: +32 (0)2 410 21 00
Fax: +32 (0)2 410 68 69
Email: retail@toshibatec-eu.be
Web: www.toshibatec-eu.be

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